Our Policy

RETURN POLICY:

3 simple steps in returning our product:

  1. Fill up our refund form
  2. E-mail your form to us & attach your online receipt
  3. We’ll deliver it straight to your doorstep

ELIGIBILITY CRITERIA:

Exchanges are only available for size and/or colour of the same style. Delivery time will vary depending on the stock availability. Exchanging for a different product is strictly not allowed. Return / exchange are only for products with defect (torn, missing items or wrong order received). Kindly ensure that the packaging are still in original packaging and intact within 30 days upon purchase.

PRIVACY POLICY:

Your Privacy

My Dear Elena is committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet as we are customers of other online shopping too. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. 

 Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of My Dear Elena.

All My Dear Elena members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking “unsubscribe” on our newsletter (we will miss you!)

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking Your Details

If you wish to verify the details you have submitted to My Dear Elena you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.